Startup Business Name Ideas

#
"I'm Literally Going to Force You to Make Money Whether You Like it or Not..."
Tag Archives: Customer
By

Shep Hyken is the best-selling author of “The Convenience Revolution”. He is a behemoth in the customer service environment with more than 3 decades of experience consulting customer service...

By

I can’t tell you how catfished you feel when you see a live chat box in the bottom right of someone’s website, you ask a question, and then get a bot telling you someone will be with you in...

By

In early days, you basically have 2 decisions to make on comp plans for Customer Success: First, do you want: a variable component (often 85/15 or 80/20 or so), or no variable compensation. And then,...

By

It probably doesn’t — directly. Whatever hackey way you get your first 10 customers probably won’t be the same way you get to 1,000. Because that way probably won’t scale. But it probably will...

By

For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered suggestion engine that, once trained on...

By

Having a customer feedback loop and listening to that feedback is a key business requirement, essential to the growth and sustainability of your business. In a nutshell, customer feedback are your bread...

By

EXCLUSIVE: Data compliance might not make for great cocktail conversation, but the topic’s arguably never been more important. With European Union’s General Data Protection Regulation (GDPR)...

By

Customer Experience and Customer Success. Are they one in the same or are they two separate issues you need to tackle? To better explain, let’s think back to 1971, when the first Starbucks opened in...

By

Carolyn has a passion for the human side of business. She currently looks after the customer experience at Buffer, serving as Chief Customer Officer. Carolyn believes that empathy, compassion, and a bit...