I’ve been doing a good amount of reading on my own but wanted to hear anyone’s feedback in dealing with this.
A couple partners and I started a small agency last year and have one client who came on about a few months ago starting with a new website.
Ive been doing this a long time, so have worked with a range of difficult personalities, but I am having trouble with this one as I can often feel myself wanting to lash back out due to the condescending/argumentative behavior.
A few more details – we are on a monthly retainer so there’s not a lot of “scope creep”.
We are spending way too much time walking through every tiny detail and it is exhausting. Random phone calls during the day, not understanding where to find things after repeatedly showing, meetings going way over scheduled.
We are getting the “I want this done now, but I want it perfect” scenario.
But the biggest issue I am facing with is I often get a lot of snide remarks, and argumentative behavior “I already told you that days ago” when there was definitely no email or verbal confirmation (becoming a pattern). It’s definitely someone who doesn’t really know what exactly we do, but the condescending behavior has in my opinion been getting very close to needing addressing.
I’ve been doing a lot of reading: don’t take things personally, changing mindset to “we are having trouble seeing eye to eye” instead of “he is a bad client”, explaining to them why things take time, etc.
I think it’s my personality as well to “talk back” so I find myself on the verge of saying something that may escalate things. Luckily I’ve been trying to get better at letting things go.
It’s been a process to really reflect on what I say and how I say it, but wondering if there’s any advice to people who have dealt with similar issues.
They are not integral to our business, but we do have numbers we are trying to hit so we like the revenue. Concerned it may take a toll on our company morale if we continue on this engagement though.